Every Employee is Unique and Needs to be handled in a Unique way
The Manager recognizes the uniqueness of each individual who works in his area. He recognizes that Andy N. is an aggressive machine-minder with only two interests in life, women and football. The Manager therefore handles him with a combination of firmness and humor, tolerating only so much talk about women.
The Manager recognizes that Felix F. is a smiling hypocritical chameleon and he has to watch what he says to him and handle him in a discreet way. The Manager recognizes that Liza M. is the fastest word-processor operator in the company, but is liable to get upset with the most minor unintended provocation. He will handle her with kid gloves and tend to praise her efficiency frequently.
The Manager makes no gross assumptions about his people. He doesn’t assume they’ll all behave the same way, and have the same interests as he does. If next year’s budget is the biggest thing on his mind, he doesn’t assume it will be the biggest thing on theirs.
To handle each employee effectively the Manager must be sensitive to their needs and their interests. He tries hard to learn about them, their personalities, their skills and attributes, and he modifies his behaviour accordingly, joking more with Ian B. and being more sympathetic to Frank H. He will give Anna R. all the time she needs because she asks for little, but he will always have to be diplomatic and cut short Patrick D. when he waffles on too much.
The Manager knows that with skillful and genuine handling each person will perform more effectively, appreciating his sensitivity and knowing he’s not treating them all like performing dogs.
Think about your immediate team. Jot down the key differences in their personalities, and then the different ways in which you handle them. Consider whether you could handle each person more effectively. If Lynda J. is shy and retiring are you really sensitive towards her? Or do you just not bother with her, ignore her because she says little? Perhaps there is a better way.
People will always know how to handle a Manager.